STORE POLICY

Inscribings is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or make a purchase from our online store. By using our website, you agree to the practices described in this policy.

 

Who we are

Inscribings Website: inscribings.co.uk

Email: rebecca@inscribings.co.uk and inscribings@outlook.com 

Address: Inscribings, Comber Road, Dundonald BT161UR

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We act as the data controller for the purposes of the UK GDPR.

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Personal Date we collect We collect information you provide directly, including your name, email address, phone number, billing address, delivery address, payment information processed by Wix Payments, PayPal, or Monzo Bank, photographs or handwriting you send for personalised products, account information if you create an account, and communication records. We also collect information automatically such as IP address, browser type, pages visited, and cookie data.

 

How we use your personal data  We use your information to process and fulfil orders, take payments securely, deliver items through Royal Mail, create personalised products using photographs you provide, provide customer support, send service-related communications, improve our website and services, and comply with legal obligations.

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Storage of Customer Photographs: Photographs provided by customers for personalised products are stored on a password-protected home computer and iPad. They are used only to fulfil your order and are not shared with third parties. Photographs are kept indefinitely on file to allow us to make future social media posts, unless you request earlier deletion.

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Use of Customer Products in Social Media Publicity We may photograph completed customer products for the purpose of showcasing our work on our social media pages and other promotional platforms. These photographs are used only for marketing, portfolio display, and brand publicity. We will never share personal information about customers alongside these images unless you have explicitly given consent.

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We photograph finished products created by Inscribings, including designs, engravings, or custom work we have produced. Unless we seek specific permission, we do not photograph or share customer-submitted photographs that contain identifiable people, sensitive information, or any content you request us not to use.

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The legal basis for using product images is our legitimate interest in promoting and growing our business. If a product contains any personal data or identifiable imagery, we will request explicit consent before sharing it.

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Your rights. You have the have the right to request that your product images are not used for publicity, to ask us to remove any image featuring your product from our social media pages, and to withdraw consent at any time if consent was previously given. To make a request, contact us at: inscribings@outlook.com

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Photographs taken for publicity are stored securely on a password-protected device, and only authorised staff have access to them.

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Sharing your data We share your data only when necessary with Wix Payments, PayPal, Monzo Bank for payment processing, Royal Mail for delivery, Wix.com as our hosting provider, and legal authorities if required. We do not sell your personal data.

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International Transfers Wix may store data on secure servers outside the UK or EU and uses approved safeguards such as Standard Contractual Clauses. PayPal and Monzo Bank may also process data internationally under their respective compliance frameworks.

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Data Retention Order records are kept for up to six years for tax and accounting purposes. Customer accounts are kept until you request deletion. Email enquiries are kept for 12 to 24 months. Customer photographs are retained indefinitely under password protection unless you request earlier deletion.

 

Your GDPR rights You have the right to access your data, correct inaccurate information, request deletion, restrict processing, object to processing, request data portability, and withdraw consent at any time. To exercise your rights, contact us at the email address provided.

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Cookies We use cookies to operate our website, analyse traffic, and improve user experience. You can manage or disable cookies through your browser settings.

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Security We take appropriate measures to protect your data, including encrypted payment processing, secure hosting, password-protected storage of photographs, and access controls. No online service can guarantee absolute security.

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Children's Privacy Our website is not intended for individuals under 16. We do not knowingly collect data from children.

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Changes to this policy  We may update this Privacy Policy from time to time. The latest version will always be posted on this page.

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Contact us If you have any questions about this Privacy Policy or how we handle your data, contact us at inscribing@outlook.com